Notice of Temporary Closure due to Annual Hotel Maintenance on 17-18 January 2018.

Please be informed that the hotel will be temporarily closed from 12:00 PM on 17 January through 2:00 PM on 18 January 2018.


The business hours for each outlet on 17 January and 18 January are as follows:


Wednesday, 17 January 2018

Check-out: 12:00 PM (Late check-out is not available)

Dining Room: 7:30 AM - 10:30 AM

Living Room: 7:00 AM - 12:00 PM (only staying guests will be admitted)

Room service: 7:30 AM  - 10:30 AM

Spa IZUMI: 9:00 AM - 12:00 PM (last treatments will finish at 11:30 AM)

IZUMI Gallery: 9:00 AM - 12:00 PM

Onsen (hot springs): 6:00 AM - 12:00 PM


Thursday, 18 January 2018

Check-in: 3:00 PM

Dining Room: 5:00 PM - 10:00 PM (L.O. 9:00 PM)

Living Room: 3:00 PM - 12:00 AM (L.O. for food 9:30 PM / L.O. for beverage 11:00 PM)

Room service: 5:00 PM - 10:30 PM

Spa IZUMI: 2:00 PM - 9:00 PM (last treatments will finish at 9:45 PM)

IZUMI Gallery: 2:00 PM - 8:00 PM

Onsen (hot springs): 2:00 PM - 12:00 AM

* Please be informed that the men’s daiyokujo (on-site onsen / hot springs) on the 2nd floor of the East-West building will be temporarily closed from 18 January through 12:00 PM on 20 January 2018.  For more information, please click here.


We apologize for any inconvenience that may arise during the maintenance and appreciate your kind understanding on this matter.  Please feel free to contact us if you have any further questions.


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1320 Gora, Hakone-Machi, Ashigarashimogun, Kanagawa, Japan, 250-0408

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