Our Hotel

Hyatt Regency Hakone Resort and Spa provides a wide range of services guaranteed to satisfy the needs of the most discerning guests.  The hotel provides complimentary shuttle service and also arranges transportation service, currency exchange and laundry and pressing service, and a 24-hour concierge service to make your stay cosy and relaxed.

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Travel Tips


Visitor Information

Language

Japanese

Currency

Japanese (JPY)

Visas

Please check with your local Japanese Embassy or Consulate for visa requirements.  

Climate

Winter (Dec – Feb): -3.9ºC to 7ºC; Spring (Mar – May): 9ºC to 19ºC; Summer (Jun – Aug): 17ºC to 25ºC; Autumn (Sep – Nov): 4ºC to 14ºC.

 

Points of Interest

Gora Park

Japan’s first French-style park. Located inside the park are the Bougainvillea House, Tropical Herb House, Tropical Rosebay House and Haku-undo Tea House. Only a five-minute walk from Gora Station.

Lake Ashi (Ashinoko)
20km in circumference, Lake Ashi was formed in the caldera of Mount Hakone after the volcano’s last eruption 3000 years ago. On a clear day, Mount Fuji can be seen. The lake is also a good fishing spot where many people enjoy fishing for pond smelt, trout, black bass and other kinds of fish. Guests can also enjoy a leisurely boat cruise.

Owakudani

Owakudani valley is a volcanic area around a crater created in the last eruption of Mount Hakone 3000 years ago. Sulfurous fumes, bubbling mud, hot springs and hot rivers can be experienced on a walk around the area.

Hakone Open Air Museum

Japan’s first open air museum, in a 70,000-sq m garden setting and displaying over 100 masterpieces from world-renowned modern and contemporary artists. Sculptures by masters including Rodin, Bourdelle, Miro and Moore are on display.

Hakone Pola Museum

A forty-year collection by the late owner of the Pola Group, Suzuki Tsuneshi (1930-2000), this houses a diverse collection of over 9,500 art treasures, featuring 400 European paintings by nineteenth-century French Impressionists and Ecole de Paris artists, and a collection of modern Japanese Western-style and Japanese-style paintings, Oriental and modern Japanese ceramics, glass works and cosmetic utensils.

Hakone Art Museum

The museum houses a collection of Japanese porcelain ware dating back to the middle ages, set in a garden surrounding with beautiful autumn leaves.

Hakone Tozan Railway Ride from Hakone Yumoto to Gora

A magnificent 35-minute train ride up the mountain along the narrow, dense forest surrounding the bridges and tunnels. It is most spectacular during June and July when the ajisai (hydrangea) flowers are in full bloom along the tracks, and it is illuminated in the evenings.

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Hotel Features

  • Guest Rooms Span a Minimum of 56 sq meters
  • Japanese and Western-Style Guest Rooms & Suites
  • 6 Dog-Friendly Rooms
  • Rooms with Mountain Views
  • Covered Parking for Vehicles
  • Complimentary Drink Service 7-10am & 4-7pm
  • Shuttle Service to Odawara & Gora Stations
  • Dining Room Restaurant (French & Sushi)
  • Living Room Lounge
  • Spa IZUMI
  • Two Natural Hot Springs (onsens)
  • 2 Meeting Rooms For up to 20 or 30 People
More Hotel Features >>

Accessibility

Hyatt Regency Hakone Resort and Spa offers specially designed rooms for physically challenged guests. We would like to ensure that all our guests are comfortable.

 

Special Need facilities include:
  • The room is located by fire exits for quick access.
  • Widened bathroom door
  • Accessible shower
  • Grab rails in the bathroom
  • Wheelchair-accessible doors and elevators
  • Accessible public toilets on the first floor
  • Parking service


Contact
Tel:   81 460 82 2000
More Accessibility >>

Business Services

The reception desk, located on the lobby floor, provides our valuable guests with a wide range of services such as 24-hour concierge and our front desk team is on hand to assist with any queries.
 
  • Complimentary Rental Computer with Microsoft Office software (30 minutes)
  • Rental laptop computer (price including tax): ¥ 1,080 per hour / ¥ 5,400 per day /
  • High-speed wireless Internet access at the lobby area
  • Photocopying and printing (per-copy price including tax) : Black-and-white ¥ 54 / Colour ¥ 108
  • Facsimile machines (per sheet price including tax): Domestic ¥ 108 / International ¥ 216
  • Shredder (charge-free)
  • Courier services - Japan and abroad
  • Translation services
  • Limousine and car rental services are available upon request

 

You can reach our 24-hour Concierge Service by dialing +81 460 82 2000 or e-mailing hakone.regency@hyatt.com
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Internet Access

Stay connected during your stay with us.  When first logging on to your computer, in-house guests may register themselves for complementary. See below for the type of Internet access and availability.


Hyatt Regency Hakone Resort and Spa now offers complimentary Wi-Fi Internet access in guestrooms and public areas, including the lobby and lounge "Living Room". For usage in public areas, please contact the Front Desk or restaurant reception.
 
Contact:
Tel:   81 460 82 2000

See below for Internet access:
More Internet Access >>

Map & Directions

From Haneda Airport (HND)
  • Take the Keikyu Line (Express) from Haneda Airport.
  • International Terminal to Shinagawa Station approximately 15 minutes.
  • Transfer to the Bullet Train at Shinagawa Station to Odawara Station approximately 30 minutes.
  • Take a taxi or hotel shuttle bus from Odawara Station to the hotel approximately 45 minutes.
Total journey time: 1 hour 30 minutes
 
From Narita Airport (NRT)
  • Take the Narita Express (N’EX) to Shinagawa Station approximately 70 minutes.
  • Transfer to the Bullet Train at Shinagawa Station to Odawara Station approximately 30 minutes.
  • Take a taxi or hotel shuttle bus from Odawara Station to the hotel approximately 45 minutes.
Total journey time: 2 hour 30 minutes

From JR and Bullet Train - Odawara  Station
  • 45 minutes drive from JR Odawara station
Hakone Tozan Line - Gora Station
  • 5 minutes drive from Gora Station
  • 1 hour 30 minutes from JR Tokyo station by car and train
By Car
From Tokyo
  • Via Odawara-Atsugi Road, exit Hakoneguchi IC of Shonan Bypass, take Route 1 – 30-minutes
  • Via Tomei Expressway's Gotemba exit, take Route 138 – 40-minutes
From Nagoya / Osaka
  • Via Tomei Expressway’s Gotemba exit, take Route 138 – 40-minutes

Distances to the hotel

  • Hakone Town – the hotel is located in Hakone Town
  • Kami-Gora Station / Hakone Tozan Cable Car - 5 minutes' walk
  • Sounzan - 5 minutes by car
  • Owakudani Valley - 8 minutes by Ropeway from Sounzan, 15 minutes by car
  • Sengokuhara - 15 minutes by car
  • Togendai (North part of Lake Ashi) 5 miles / 8 km, 20 minutes by car
  • Moto-Hakone (South part of Lake Ashi) - 30 minutes by car
  • Hakone Check Point Exhibition - - 30 minutes by car
  • Hakone Shrine 5 miles / 8 km - 30 minutes by car
  • Hakone Gora Park - 5 minutes by car
  • Hakone Begonia Garden - 20 minutes by car
  • Hakone Botanical Garden of Wetlands - 20 minutes by car
  • Hakone Open Air Museum 0.37 miles / 600 m - 5 minutes by car
  • Hakone Art Museum - 5 minutes by car
  • POLA Museum of Art - 10 minutes by car
  • Lalique Museum Hakone - 15 minutes by car
  • Venetian Glass Museum - 15 minutes by car
  • Museum of The Little Prince and Saint-Exupery in Hakone - 15 minutes by car
  • Fuji Hakone Izu National Park 31 miles / 50 km
  • Mount Fuji 50 miles / 80 km
  • GOTEMBA PREMIUM OUTLET - 40 minutes by car
More Map & Directions >>

Onsite Services

 

  • Six Dog-friendly Rooms with direct access from the parking area
  • Onsen (hot spring) and spa experience
  • Complimentary beverages service for in-house guests at dusk and in the morning
  • Fireplace/Candlelight Dream decorations in the Living Room
  • Concierge service for all travel and entertainment requirements
  • 24-hour Front Desk
  • Multilingual staff
  • Fax machines available on request
  • Babysitter by prior arrangement
  • Airport limousine on request
  • Currency exchange
  • Dry cleaning/laundry services
  • High-speed Internet access
  • Parking with 57 indoor spaces
  • Valet service

To make a booking, please contact the Front Desk:
Tel:     +81 460 82 2000
Fax:    +81 460 82 2001
E-Mail: hakone.regency@hyatt.com

 

More Onsite Services >>

Parking

Hyatt Regency Hakone Resort and Spa offers undercover parking for 57 vehicles free of charge. The hotel's car park has a height restriction of 2.3 metres and valet parking is available. Our front desk team will be pleased to assist if you need further help.

Contact:
Tel:   81 460 82 2000
More Parking >>

Hotel Shops

Visit IZUMI gallery featuring specially selected gifts from Spa IZUMI.  As you view, use, or simply wear any of the selections, a refreshing breeze will touch your body and soul.  Savour these warm, gentle items one by one in the natural arms of Hakone.

Hours: 9:00am - 8:00pm
Call +81 460 82 2000 or e-mail izumispa.hakhr@hyatt.com
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Transportation

Hyatt Regency Hakone Resort and Spa provides the following complimentary shuttle services.  There is no need to worry about your luggage or the weather as guests enjoy convenient, comfortable access to/from the resort.

For the JR and Bullet Train – between Odawara Station and the
Hotel

The shuttle bus leaves Odawara station at 12:15 pm, 1:15 pm and 2:15 pm, and departs from the hotel at 11:30 am, 12:15 pm and 1:15 pm.
* Prior reservations for the shuttle bus are required at least one (1) hour prior to departure.

For reservations, please call: +81 460 82 2000 and provide us the following information; your name, number of people and reachable cellular phone number. Please make a note of provided confirmation number for your reservation.

To use this service, please proceed to the West Exit parking area of Odawara station behind the bronze statue of Hojo Soun, where a bus featuring the hotel logo will pick-up guests.

To view the shuttle bus stand area map, please click the following link:
Bus Stand Map

Note:
1. Please be reminded that seats are limited.
2. Group tours are not permitted to use this shuttle bus service.
3. The shuttle bus is not equipped with child safety seats and also carry-on of a child’s car seat is not acceptable. Children under seven years of age are not able to take this shuttle service.
4. Estimated time of journey is approximately 40-minutes; however, it may take longer depending on traffic.
5. Riding shuttle bus with your dog is not acceptable.
6. Time table is subject to modifications or updates.
7. Please note that during winter season the shuttle bus service may be unable to operate in heavy snow or due to the road surface freezing. Please take public transportation in case of any period where the service cannot operate. Thank you for your kind understanding in this matter.

For the Hakone Tozan Line – between Gora Station and the
Hotel
Please call the hotel on 0460 82 2000 on your arrival at Gora station, which is a five-minute drive from the hotel.
Operation hours: 10:00am to 6:30pm daily


From Haneda Airport (HND)
  • Take the Keikyu Line (Express) from Haneda Airport
  • International Terminal to Shinagawa Station approximately 15 minutes.
  • Transfer to the Bullet Train at Shinagawa Station to Odawara Station approximately 30 minutes. 
  • Take a taxi or hotel shuttle bus from Odawara Station to the hotel approximately 45 minutes.
Total journey time: 1 hour 30 minutes

From Narita Airport (NRT)

  • Take the Narita Express (N'EX) to Shinagawa Station approximately 70 minutes.
  • Transfer to the Bullet Train at Shinagawa Station to Odawara Station approximately 30 minutes.
  • Take a taxi or hotel shuttle bus from Odawara Station to the hotel approximately 45 minutes.
Total journey time: 2 hours 30 minutes

From JR and Bullet Train - Odawara  Station / Hakone Tozan Line - Gora Station
 
  • 45 minutes drive from JR Odawara station*
  • 5 minutes drive from Gora Station**
1 hour 30 minutes from JR Tokyo station by car and train
 
By Car
From Tokyo
  • Via Odawara-Atsugi Road, exit Hakoneguchi IC of Shonan Bypass, take Route 1 – 30-minutes
  • Via Tomei Expressway's Gotemba exit, take Route 138 – 40-minutes
From Nagoya / Osaka
  • Via Tomei Expressway’s Gotemba exit, take Route 138 – 40-minutes
More Transportation >>
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Hyatt Regency resorts have the Parent Tested Parent Approved Seal of Approval.

Check-in/Check-Out

Check-in Time: 3:00 p.m.
Check-out Time: 12:00 Noon

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Book Now or call 0460 82 2000

1320 Gora, Hakone-Machi, Ashigarashimogun, Kanagawa, Japan, 250-0408

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